When setting up an alumni group, ask “what is its purpose?” Make it relevant for your alumni and be consistent with your mission philosophy. Our discussion takes on planning committees and the messaging platforms used, including the checklist of...
How do you respond when patients or alumni are openly negative about their rehab experience and refuse to be contacted? Do you cease all communication? What is the best way to continue contact with alumni? How can we make sure the patient-alumni...
One of the challenges of an alumni program is to keep in touch with former patients over long periods of time. Although staying connected can be important for their long-term recovery, some alumni disappear from sight after a while or cease to...